Frequently Asked Questions
Orders & Payments
Q: How do I place an order?
A: Simply browse our collection, select your size and color, and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, Apple Pay and Google Pay
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you need to make changes or cancel, contact our customer support within 1 hour of placing your order. After that, we may not be able to modify it.
Shipping & Delivery
Q: Where do you ship?
A: We currently ship within the UAE and all orders enjoy free shipping!
Q: How long will delivery take?
A: Domestic orders: 1–3 business days
International orders: 7–14 business days
(Delivery times may vary depending on customs and location.)
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn, unwashed items with original tags attached. Final sale and discounted items are not eligible for return.
Q: How do I start a return or exchange?
A: Visit our [Returns Portal] (or contact our support team) with your order number and email address to initiate the process.
Q: Do I have to pay for return shipping?
A: Return shipping is free for domestic orders. For international orders, customers are responsible for return shipping costs.
Sizing & Products
Q: How do I find my size?
A: Check out our detailed [Size Guide] for each product to ensure the perfect fit. If you’re unsure, our team can help you choose the right size.
Q: Are your products sustainable?
A: Yes! We prioritize eco-friendly materials and ethical manufacturing practices. You can learn more about our sustainability efforts [here].
Account & Support
Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, manage returns, and save your preferences.
Q: How can I contact customer support?
A: You can reach us via email at care@carryyourculture.com or through our Whatsapp +971568437099 Our team is available Monday–Friday, 10 AM–6 PM (EST).